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the_customer_is_always_right
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ever dumbening
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except when he's a fucking idiot complaining about a penny. no this is not a figure of speech; it was a penny, one one-hundredth of one u.s. dollar. i actually gave him two. he still wasn't happy.
fuck
you
.
then the douchebag in line after him said, 'you should never argue with the customer.' did you fucking read that in usa today? i bust my nuts every day giving great customer service for chump change, and you're gonna go there.
fuck
you
.
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050416
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smurfus rex
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I hate this rule. It creates monsters out of otherwise rational, patient people.
My favorite example: Code of conduct in the mall states "no firearms are permitted on property". Guy comes up to me and asks if the rule excludes people with guns and conceal-carry permits. Yes sir, it does. No firearms, period. He says he's not shopping at my mall if he can't carry his sidearm and (as if I didn't already understand) THAT meant I would be losing his business as a CUSTOMER. Well, sir, I'm sorry to hear that, but customer or not, you can't carry in my mall unless you're a police officer. He grumped a little more, turned on his heel and left.
Darn.
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050417
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Death of a Rose
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this is just another way your bosses can keep your self esteem at a low so maybe you won't ask for a raise.
example:
asked to design a large meeting facility/training center for one of our clients. make it look good but make it cost effective (read: cheep...cheep).
lots of client requirements within the floor area. after much headaches and design work i come up with a floor plan layout that looks good, is code compliant AND incorporates every single fucking client requirement. WHAT HAPPENS? the client totally rearranges the floor plan layout, so that it now is inefficient, expensive and is no longer code compliant. what the hell huh...it isn't my building (although pride in ones work is now smacking me upside the noodle), so i do what they wish and we "advise" them of the potential code problems. they come back with revisions after revisions for the next three weeks. i humbly do all of them.
and at the end of that period of "concise business alteration" (read:changes), they come back for one last kick at it. and they use the original floor plans i had designed but now passed them off as their design!!!
i really fucking hate my job most days.
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050703
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HairThief
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customers generally have no idea what's good for them. This phrase implies that the customer has more knowledge than the professionals they are consulting. In my experience, my advice has always been far better than anything the customer could have come up with. Surely "The customer needs to accept what he's told" would be more apt.
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050704
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pete
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customers come first when it comes to staff meal. goodbye chicken, some server ordered you after we closed and it was the last one..
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050704
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DannyH
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I once had a customer tell me off, with no sense of irony, for showing them the three further rooms we have downstairs in our furniture shop.
"Well how am I supposed to decide now?" She said. "When I came in before I'd made up my mind. Now you show me all these other pieces. You've made it so much more difficult."
Some people take the customer is king doctrine as an excuse to use other human beings as emotional punchbags. The only way to feel good about it is to realise that anyone who needs to get their kicks that way is living their own punishment.
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050704
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andru235
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i have been in those absurd yet obnoxious situations more than once (and walked out of several jobs as a result)
DannyH i think your last point is a good one, i hadn't thought of that. it would definitely explain this:
years ago, i delivered pizzas. during a blizzard that had already dropped four feet of snow, i decided not to deliver any more pizzas, and declined to take the orders from last two people who called before we closed. first, the lady asked if we were still delivering and i said "no, on account of the blizzard." she replied, "oh, i understand. it's crazy out there. i don't want to drive either. thanks anyway!" no big deal, right?
second, this guy called, five minutes before we usually would've stopped taking orders anyway. i told him, "sorry, but i'm not taking anymore deliveries, because the roads are terrible. but carry out is available." he got mad, called me a 'wuss' for not wanting to drive, said that i must be from the south because any 'real' minnesotan would be fine, and hung up on me.
he came in about a week after i had refused him and apparently went off at the manager, and wanted me fired, blah blah blah. then for weeks, he became a problem customer, placing frequent orders but refusing to tip, then calling back and saying the order was wrong, or claiming he didn't get an appetizer that he hadn't even ordered. finally he stopped calling; one of the other drivers claimed to have told him off. yikes!
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050705
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